Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5-10 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@prowattgenerators.com.

If a product has been shipped to the wrong address, damaged or is missing, a claim will have to be made with the parcel carrier company that delivered it. There will be no refund or replacement shipped out until the parcel company has reviewed the claim and has determined if the claim qualifies for a reimbursement from the parcel company. Both the buyer and the seller will be notified when the claim has been resolved. If the claim qualifies for a reimbursement, then the replacement will be shipped to the buyer within 3 business days. Please contact orders@prowattgenerators.com for questions and help with the claim process.

Please note: If you have products from different manufacturers in your order, the items may be shipped at different times with different tracking numbers. 

Free shipping exclusions:

All generators will qualify for free shipping. Accessories will have a shipping fee of $19.99

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price, then contact us within six months of your purchase date. Please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item, that you have ordered within six months of your purchase date, we will refund the difference as well.

To request your partial refund, simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax